BIG CARiNG GROUP is Malaysia’s largest pharmacy chain, bringing together BIG Pharmacy, CARiNG Pharmacy, Georgetown Pharmacy, Ting Pharmacy and Wellings Pharmacy under one roof. With over 50 years of retail pharmacy experience and more than 600 stores nationwide, the Group serves millions of Malaysians across the country. Its reach includes more than 7 million loyalty members, over 3.5 million monthly transactions, and 5,000 touchpoints spanning hospitals, clinics, and physiotherapy centres. Beyond retail, BIG CARiNG GROUP is building Southeast Asia’s No. 1 Integrated Healthcare Group with a holistic ecosystem covering digital health, primary care, corporate healthcare, distribution, private labels, and manufacturing. Backed by decades of R&D and collaborations with over 3,000 local and global partners, the Group continues to redefine healthcare access and innovation, united by a shared vision of quality and smarter healthcare.

Key Responsibilities:

1. Develop and Implement Training Programs

• Plan & deliver hands on trainings sessions to pharmacist, ground staff, focusing on sales strategies, customer engagement, and technical product knowledge.
• Deliver dynamic and interactive instructor-led training sessions for employees at all levels via virtual/face to face
• Create engaging training materials such as presentations, workbooks, e-learning modules, and hands-on exercises.

2. Coordinate Training Sessions

• Schedule and manage logistics for training sessions, including venue selection, equipment setup, and participant registration.
• Coordinate with trainers, speakers, and facilitators to ensure smooth execution.

3. Evaluate Training Effectiveness

• Monitor and track training effectiveness using pre- and post-training evaluations, feedback surveys and performance metrics.
• Conduct comprehensive training needs analysis by evaluating organizational goals, team skills, and knowledge gaps.

4. Collaboration & Partnership

• Collaborate with HR & other category departments to align training objectives and integrate them into broader company strategies.
• Work closely with sales and customer service teams to address specific sales gaps and create tailored programs to enhance cross-departmental capabilities.

5. Team Leadership

• Provide strong leadership & guidance to team members, set clear goals and monitor team performance
• Foster a positive and collaborative team culture by encouraging open communication, innovation and knowledge-sharing.

Requirements:

• Possess a Bachelor’s degree in Pharmacy/Dietetic/Nutrition/Food Science or related field
• Minimum 5 years of relevant experience intraining and development, preferably within the healthcare sector
• Excellent communication, presentation and interpersonal skills, analytical, problem solving, result-oriented
• Strong leadership and team management skills
• Ability to manage multiple projects simultaneously and work in a face-paced environment
• Willingness to travel as needed to support events & training programs
• Must be able to work at Caring HQ (PJ) and Bukit Raja 2 (future new HQ)

  Employment Type:  Full Time