Job Description:
- Provide 2nd and 3rd level support for Desktops/Laptops for outlets Nationwide.
- Perform 2nd and 3rd level support for Windows OS, MS Office, POS devices, Active Directory.
- Perform system recovery/ restoration upon system corruption or replacement of hard disk.
- Carry out installation of new computer and computer products inclusive of OS and in house applications.
- Perform refresh program for Personal computers, laptops and printers.
- Keep Desktop/printer inventory and perform hardware asset inventory.
- Work with 3rd party vendor for hardware repair, coordination, delivery and installation.
- Install Network equipment such as router and switches and perform basic troubleshooting.
- Install new servers and perform basic troubleshooting.
- Update helpdesk and support tickets on the latest status and also resolution description on a regular basis.