IT Business Analyst

Established since 2006, BIG Pharmacy Healthcare Sdn Bhd has grown progressively from a neighborhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 hundred outlets throughout Malaysia. Big Pharmacy is the fastest growing community pharmacy in Malaysia. The group is poised for expansion nationwide with its strong management team, wide product range, and institutionalised pharmacist training program which formed the foundation of our successful business model.

Job description:

  • Liaison between the IT department and the business users.
  • Acting as an information source and communicator between users.
  • Understanding pharmacy/ warehouse business processes and attend to issues end to end.
  • Enhancing the quality of IT products and services by providing documentation and user trainings.
  • Analyzing the design of technical systems and business functions.
  • Utilizing IT data for business processes insides.
  • Analyzing business needs and producing user requirements documentations.
  • Sourcing and implementing new business technology.
  • Finding technological solutions to business requirements.
  • Producing reports on application development and implementation.
  • Running SIT and UAT tests and analyzing data.
  • Analyzing data to inform business/ project/ operations decisions.


  • Degree in computer engineering, business administration, or related field.
  • 5+ years in an IT management position, 10+ years in a technology-driven role.
  • Excellent problem-solving skills, Analytical mindset, exceptional interpersonal skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Involvement in ERP / Warehousing / Wholesale Trading / AP & AR / Big Data
  • Able to work in fast-paced FMCG environment.